F.A.Q.








How long does it take for my instrument to open and settle-in?

A new instrument needs a short period to settle-in and to open. This circumstance scares many musicians aways to buy a new instrument. When new strings are attached for the first time, the instrument is introduced to completely different forces and tensions in comparison to the time when the instrument was made. The pressure of the strings is now additionally pushing on the instrument to which it has to adjust for at least 14 days. Only after this adjustment period are the new forces and tensions stabilized. Our instruments are optimized to have the easiest response and the best sound quality on all strings to ensure the musician to be able to form his/her personal instrument to his own personal and individual playing style.

How do I clean and care for for my Instrument?

Please remove the rosin residue after every use of your STREICHWERK instrument from the strings as well as from the varnish with a soft towel. Please use common maintenance products sparingly. Don’t expose your instrument to direct sunlight – high temperatures can damage the varnish. During the winter don’t leave your instrument near the radiator and avoid extremely low humidity. The ideal humidity levels are between 50-60%. During low humidity periods please maintenance your pegs with pegsoap.


How do i can get an valuation certificate for my instrument?

A violin, a viola or a cello are not only instruments or tools for music-making, but at the same time objects of great value. To determine the value of a string instrument, a lot of experience and a very large knowledge is needed. The value of our STREICHWERK instruments in the appraisal reports exceed the individual purchasing price, because the assessment is based on German standards for processing and materials used. You are welcome to ask for a valuation of your instrument by our luthier Eduardo Valdivia Rivera. Simply contact us, and we will be glad to be of help you.

How do I receive my instrument and how much are the freight costs?

The shipping of our instruments within Germany is free of charge. The shipping costs within Europe amount to € 40.00. When paying by cash on delivery (within Germany ) an additional fee of € 6.50 (within EU € 17.50) is payable on receipt. There are no other freight costs within the EU.

For international shipping please contact us via the contact form. The shipping to non-EU countries might cause additional costs such as customs duties, dues or fees which are charged by the respective national authorities, and have to be paid by the buyer.

How long does it take for my instrument to open and settle-in?

A new instrument needs a short period to settle-in and to open. This circumstance scares many musicians aways to buy a new instrument. When new strings are attached for the first time, the instrument is introduced to completely different forces and tensions in comparison to the time when the instrument was made. The pressure of the strings is now additionally pushing on the instrument to which it has to adjust for at least 14 days. Only after this adjustment period are the new forces and tensions stabilized. Our instruments are optimized to have the easiest response and the best sound quality on all strings to ensure the musician to be able to form his/her personal instrument to his own personal and individual playing style.

How do I clean and care for for my Instrument?

Please remove the rosin residue after every use of your STREICHWERK instrument from the strings as well as from the varnish with a soft towel. Please use common maintenance products sparingly. Don’t expose your instrument to direct sunlight – high temperatures can damage the varnish. During the winter don’t leave your instrument near the radiator and avoid extremely low humidity. The ideal humidity levels are between 50-60%. During low humidity periods please maintenance your pegs with pegsoap.

How do i can get an valuation certificate for my instrument?

A violin, a viola or a cello are not only instruments or tools for music-making, but at the same time objects of great value. To determine the value of a string instrument, a lot of experience and a very large knowledge is needed. The value of our STREICHWERK instruments in the appraisal reports exceed the individual purchasing price, because the assessment is based on German standards for processing and materials used. You are welcome to ask for a valuation of your instrument by our luthier Eduardo Valdivia Rivera. Simply contact us, and we will be glad to be of help you.

How do I receive my instrument and how much are the freight costs?

The shipping of our instruments within Germany is free of charge. The shipping costs within Europe amount to € 40.00. When paying by cash on delivery (within Germany ) an additional fee of € 6.50 (within EU € 17.50) is payable on receipt. There are no other freight costs within the EU.

For international shipping please contact us via the contact form. The shipping to non-EU countries might cause additional costs such as customs duties, dues or fees which are charged by the respective national authorities, and have to be paid by the buyer.